Card Management

 Section Menu

• Alerts & Notifications
• Card Management
• FNB Mobile App
• Mobile Check Deposit
• Money Management
• Mobile Payments
• Online Banking
• Online Bank Statements
• Peer-to-Peer (P2P) Payment Systems
• Purchase Rewards

Card Management is a NEW, FREE feature of First National Bank's Online Banking and the FNB Mobile App that lets you manage all of your FNB debit cards in one place...with a single login.

Use it for your FNB debit card, First Point debit card, FNB Health Savings Account debit card, and even the temporary debit card issued by the bank when you open a new account or need to replace a lost one while waiting for your permanent card. 

Be empowered by taking control of your debit cards. Experience the convenience of 24/7 self-service. Protect yourself from fraud. Gain insights into your spending. 

Card Management's Features & Benefits

---

---

---

---

---

It's Time to Get Started

Card Management is a free and simple-to-use tool available to First National Bank's Online Banking and FNB Mobile App customers. There is no need to download a separate App. Card Management is already integrated within Online Banking and the FNB Mobile App. Just look for the "Card Management" tile after logging into your account. 

For existing FNB Mobile users: If your mobile device is set to receive automatic app updates, Card Management will automatically appear in FNB Mobile as soon as it goes live. If your device is set to manually make updates to your apps, follow these instructions specific to your Apple or Android device. 

It's easy to use. Card Management is designed to provide users with maximum customization capabilities based the way a user prefers to use their cards. It's an intuitive, self-service resource and most users find they need little or no help to navigate through the tool and select their preferences. However, there are some features you may not notice right away, or you may have questions about which options best meet your needs. That's where our illustrated Card Management Quick Start Guide can help. We cover the most popular Card Management features and offer helpful step-by-step instructions.

 Quick Start Guide

---

Not Enrolled in Online Banking?

Card Management is available exclusively to individuals with First National Bank's Online Banking and the FNB Mobile App.

You've probably heard the famous question, "What came first, the "Chicken or Egg?" No one seems to have found that answer. But with Card Management, it starts with enrollment in Online Banking. Once you open an Online Banking account, you can then download the FNB Mobile App from your mobile device's App store and activate your mobile banking experience. 

Not interested in the FNB Mobile App, that's okay. You can still use Card Management within Online Banking. However, the advantage of having the mobile app is you can receive text alerts and respond quickly, especially when time is of the essence...like when there is suspicious or fraudulent activity on one of your cards.

Sign Up for Online Banking

---

Frequently Asked Questions

---

• • How do I turn my card on or off if misplaced, lost or stolen?

  • If you know your card is lost or stolen, you should report it as lost or stolen under "Manage Card."

    You can also turn your card on or off with the Card On/Off toggle button on the main screen in Card Management. Toggling the card off is an appropriate step to take if you have misplaced the card and just haven't recovered it yet. If you locate your card, you can toggle it back on. 

    If you don't use your debit card very often, that is another good time to toggle your card off. Then toggle it back on when you need to make a purchase. 

  • What are Alerts and Protections?

  • Alerts and protections allow you to manage your card notification settings and protection options. 

    • Notification Settings. You can choose to be notified by email, text message or in-app message of any blocked or processed transactions. 
    • Protection Options. Protection options allow you to block transaction or receive notifications based on Locations, Merchant Types, and Transaction Types. 

  • How do Location preferences work?

  • To use the Locations protection option, your phone's location feature must be set to "Allow."

    You have the ability to block international transactions to receive notifications on international transactions. 

  • I received a new debit card after setting my previous card's preferences. Now what?

  • If you receive a new card with the same number, no action is needed. 

    If you receive a new card with a different number, all preference settings will need to be updated. 

  • I'm traveling outside the U.S., will my transaction amount show in the foreign currency or in U.S. dollars?

  • When traveling in an area that does not operate in U.S. dollars, the transaction alert generated to your mobile device may show in the foreign currency amount, so you are able to verify it. When the transaction is submitted to the bank, the amount will be automatically converted into U.S. dollars. 

    Your bank statement will always show the converted U.S. dollars amount. 

  • Can I report my card lost or stolen?

  • Yes. Doing so will deactivate your card and any one-time or recurring transactions will be blocked. 

    If you need a new First National Bank debit card, visit any First National Bank location to receive a temporary card or call Customer Service. 

  • I'm not sure I have the latest version of the FNB Mobile App, what should I do?

  • Manually updating your FNB Mobile App on an iPhone or iPad

    1. Open the App Store. 
    2. Tap your profile icon at the top of the screen.
    3. Scroll to see pending updates. 
    4. Tap "Update" next to the App to update a single application. Tap "Update All" to update all of your mobile apps.

    How to update your Apps on an Android device

    1. Open the Google Play Store App
    2. Tap the Menu
    3. Tap "Settings" from the menu. 
    4. Tap "AutoUpdate Apps."
    5. Select an option: A) Over any network to update apps using either WiFi or cellular data. or B) Over Wi-Fi only to update apply only when connected to WiFi. 

  • What types of limits can I place on everyday spending?

  • You can set a "Per Transaction" limit that applies to any transaction.

    And/or limits can be set for a select list of transaction categories (e.g., ATM, Brick and Mortar Stores, International transactions). 

  • Can I make a Travel Notification after my travel dates begin?

  • Yes, if you set a notification once you have begun your trip, it will be applied immediately for the days you outline. . 

  • Is Card Management available for businesses?

  • It depends on the type of online banking your business uses. 

    If you use traditional consumer online banking, rather than business banking or Cash Management, then you will have access to Card Management and any debit cards, including business debit cards.

    Card Management is not available through business online banking/Cash Management. 

  • Do I automatically have access to Card Management in both the FNB Mobile App and Online Banking?

  • Yes, all cardholders automatically have access via the mobile app or online banking, there is no additional enrollment. Access the app within the bank's mobile app under "More," then choose Card Management under the Account Management section. 

    Access Card management in Online Banking under Account Management, then choose Card Management in the menu. 

    Note: Card Management was designed for smartphone and desktops. It was not designed for tablets and may not appear very user friendly on those types of devices. 

  • Do I have access to my new debit card via Card Management before my physical card is received?

  • Although a virtual version of your new debit card may appear in Card Management before you receive your physical card, it is not usable until your card is received and activated. Activation requires the CV2 number that appears on the back of the physical card. 

  • Why can't I see my digital card in Card Management?

  • For your security, Card Management uses a two-step authentication process to verify a user's identity. This process generates a token number, which is texted to you. You must enter that number to gain secure access to the application. Perhaps we do not have an accurate phone number for your account, which is preventing you from receiving the text message. 

    To ensure you are receiving text messages and emails from Card Management, please contact Customer Service at 515-232-5561 to verify we have the correct contact information for your account.  

  • Can I manually ad other cards into Card Management?

  • You can manually add any First National Bank debit cards to the app, including those that are in someone else's name, like your spouse or child. You cannot add ATM cards, credit cards, or debit cards issued by a different bank. 

    To manually add a card, you need the debit card number, CV2 from the back of the card, address, zip code, and expiration date. 

    How to Add a Card

    • Adding a card within the FNB Mobile App: Log into the FNB Mobile Banking app. Open Card Management. Swipe to the right until you reach the "Add Card" option. Enter the required information. 
    • Adding a card within Online Banking: Log into Online Banking. Go to Card Management. Above the card image choose "Switch or Add Card" and choose "Add Card." Enter the required information. 

  • Can a debit card be added to more than one Card Management profile?

  • Yes, multiple users can add First National Bank debit cards to their Card Management accounts.

    To add a card, see the answer to the question "Can I manually add a debit card to Card Management?"

    Note: if multiple users have the same card added in Card Management, only one of them is able to use "Location Controls and Alerts," since that functionality uses the location of the primary device and only one user can be the primary device for a card. 

  • Can I remove a card from Card Management?

  • A First National Bank debit card cannot be removed from Card Management, but it can be hidden. 

    If you do not want to see a card, navigate to that card, then click "Settings," click "Show/Hide Cards," then uncheck any cards you do not want to appear in Card Management. 

  • My old debit cards are still appearing in Card Management. How do it get rid of them?

  • Deactivated, Captured, Expired, and Hot-Carded cards will not be removed from Card Management. However, a card can be hidden. To hide a card, go to "Settings," click "Show/Hide Cards," then uncheck any cards you do not want to appear in Card Management. 

  • I have several debit cards in Card Management. Can I rename them, so I know which is which?

  • Cards cannot be nicknamed or renamed in Card Management. 

    Note: The card images are different for different types of cards and match the physical card, which may help you identify which card is which. Also, cards will always appear in Card Management in this order.

    • Consumer debit card
    • Temporary consumer debit card
    • First Point debit card
    • HSA debit card
    • Business debit card

  • I'm an Android user and my FNB Mobile App is froze or crashed while I was working in Card Management. How can I fix it?

  • First, don't worry, your account data is safe and there is an easy fix for unfreezing the FNB Mobile App. 

    The "freezing or crashing" issue was likely caused by an existing "Location" setting on your Android device. To unfreeze the FNB Mobile App, following these 4 steps. 

    1. Go to Settings on your device | Apps | Locate the FNB Mobile App (see screenshot below)
    2. Force Stop the App | Look in the lower right-hand corner of your screen (see screenshot below)
    3. Go to Permissions | Location | Choose "Allow Only While Using the App" (See screenshot below)
    4. Log back into the FNB Mobile App. 

    Step 1: 

    

    Step 2:

    

    Step 3: