Careers
Start Your Career at First National Bank
At First National Bank our people are the bedrock of our success. If you're ready to work for a business that celebrates employees for their contributions to the community, outstanding customer service, individual accomplishments, and teamwork, then look no further.
We're on the lookout for self-confident, motivated, customer-oriented, and enthusiastic people who are super excited about helping customers bank...the way they like to bank...mobile, online or in-person. In return, you'll be rewarded with a competitive wage and benefits package. Learn more about our exceptional benefits and perks at the bottom of this page.
HOW WE HIRE
Whether you're just starting your career or a seasoned professional in the banking industry, First National Bank has opportunities for all types of skills sets. You're encouraged to review information about our teams below, and then browse our career openings to see if there is a good fit for your talents.
Once you've found the right position, submit your application online and we'll follow-up with you. If you're a good match, you'll be invited to participate in an in-person or video interview with our hiring managers.
First National Bank is an Equal Opportunity Employer and are committed to building a diverse and inclusive workforce - one where everyone feels valued and respected for who they are and for the skills and experiences they bring to our bank. If you need assistance applying for a position, please contact Human Resources.
SEE CURRENT OPENINGS
WHO WE ARE
First National Bank is a community bank that has been around since 1903. We have branches located in Ames, Ankeny, West Des Moines, and Osceola, Iowa. We were voted Top Bank in Story County in 2022 and 2023.
We are also a proud supporter of organizations within our communities. From volunteerism to service on community boards to our Community Giving Program, we support countless groups and the individuals they serve.
OUR MISSION
First National Bank's mission is to "Deliver What Banking Should Be." What that means is we are striving every day to build long-lasting relationships with our clients by delivering exceptional customer service and providing all of the resources they need to help make their financial lives better...wherever they are in their financial journey.
CORE VALUES
Our core values have shaped our corporate culture since the very beginning in 1903. Together with our mission, they act as our guiding light, our daily benchmark, ensuring we speak and act consistently across our business at all times.
Amazing Stories Start Here
Watch the video to learn more about our values and learn about howe we are impacting thousands of people's financial lives and shaping the future of banking. Every day, we work alongside some of the most passionate individuals who are doing their part to make a difference by supporting our communities.
DISCOVER THE BEST CAREER FIT
Are you talented, enthusiastic, confident, and want to make our customer's financial lives better? Then learn more about our teams and how your experience might be great fit for one of them. We offer a range of positions from entry to senior levels. We post these positions onto our site when they're available.
Retail Banking
Retail banking is everyday banking that happens between consumers (individuals and businesses) and their bank. The Retail Banking team consists of individuals that perform a wide variety of tasks related to checking and savings accounts, Individual Retirement accounts (IRAs), Health Savings Accounts (HSAs), ATM/debit cards and credit cards, consumer loans, and safe deposit boxes. Examples of more common career opportunities on this team include Relationship Bankers (Learn more), branch managers, and consumer loan officers.
Customer Service Center
Customer Service Center representatives answer customer questions about basic banking services, such as account balances and interest rates and fees. They also help customers protect their accounts by reviewing suspicious activity, reversing transactions, and reissuing debit cards. First National Bank's Customer Service Center team members have in-depth and expansive broad knowledge of all the banks' products and services. Professionals on this team mainly include customer service specialists and interactive customer service representatives.
Digital Banking Services
Digital banking involves the digitalization of all traditional banking products, processes, and activities to provide customers services the way they prefer to bank. Typical positions within this team include digital banking specialists.
Commercial Loans
The Commercial Loans teams are lenders and credit professionals who are involved in lending money to corporate borrowers. These lenders have skills and knowledge around how to conduct financial analysis and credit underwriting. Lenders need to be able to determine a borrower's ability to effectively utilize the funds to generate additional cash flows and meet debt obligations. A few examples of career opportunities on this team include loan officers, credit analysts, and loan processors.
Deposit Operations
Deposit Operations has responsibilities in the functional areas of debit cards and disputes, document imaging, ACH processing, transit returns, back-office deposit operations, exception processing, audits, balancing deposit applications and accounts through reconciliation, and ATM settlement activities. Individuals on this team work closely with all employees to ensure that information entered is within policy and procedures. Professionals who work in Deposit Operations are known as deposit operations specialists and managers.
First Point Wealth Solutions
First Point Wealth Solutions includes several different departments, including Financial Management & Trust Services, Wealth Management, and Private Banking. Positions within these departments typically include investment advisors, portfolio managers, private bankers, trust administrators, and administrative assistants.
Compliance
The Compliance department acts as the bank's internal regulatory agency. It is the unit that ensures that the bank complies with applicable laws, regulations and rules, and it plays an essential role in helping to preserve the integrity and reputation of the bank. Positions in this department include compliance officers and specialists.
Audit
The Audit Department is responsible for evaluating business procedures, risk management, control functions, and governance. Within this department are internal auditor positions.
Marketing
This team is responsible for the planning, development, and implementation of integrated marketing campaigns. Team members collaborate with members from all lines of business to support their unique strategies, revenue goals, and community support. Professionals in this department are experienced marketing managers and specialists.
Operations
The Operations team helps establish, maintain, and facilitate the bank's methods of doing business. They oversee all transaction reports and ensure that a high degree of accuracy is maintained by the bank. Positions on this team mainly include Operations officers.
Human Resources and Training & Development
The Human Resources Department is responsible for the administration and development of the human resources of the bank, and coordination of human resources planning for all departments within the bank. The Training & Development Department is responsible for onboarding experiences, training opportunities, and career development; as well as helping bank employees master their current roles. Positions within these departments include payroll, facilities, human resources and training officers.
OUR BENEFITS AND PERKS